Ypsomed Software (on your computer)

Which operating systems can I use to download/install the Ypsomed Software?

To install the Ypsomed Software, Microsoft Windows 7 or newer is required.

How much space will the Ypsomed Software require on my hard drive?

The Ypsomed Software requires at least 500MB of hard drive space - it is recommended that you have 1GB of RAM.

Is there a screen resolution requirement for the Ypsomed Software?

Yes - there is a minimum screen resolution requirement of 1024 x 768 pixels.

Is data stored on my computer?

Yes - data will be stored on your computer in your "my documents" folder. Data files will be stored in a folder called "Ypsomed\Ypsomed". For each user, there will be a separate data folder. Stored data will be encrypted to ensure privacy.

What happens if I change my computer?

If your therapy data is saved in the Ypsomed Cloud, you simply re-install the Ypsomed Software onto your new device and log in using your username and password. If your data is not stored in the Ypsomed Cloud, you will have to manually transfer the entire "Ypsomed" folder located in your Documents folder.

How do I uninstall the Ypsomed Software?

The Ypsomed Software can be uninstalled with Windows Programs and Features. In addition, the Windows Start menu includes an item for uninstalling the Ypsomed Software from your PC.

Does the Ypsomed Software require updates?

Yes. Frequent manufacturer software updates, e.g. from Microsoft, may occur automatically. These may compromise the operability of the Ypsomed Software. In case of any suspected malfunctions, please contact customer service.

Do I need an internet connection to use the Ypsomed Software?

No - you can use the Ypsomed Software on a computer without an internet connection, provided you have a CD-ROM to install the Ypsomed Software locally. If you do not have a CD-ROM but wish to use the Ypsomed Software without an internet connection, please contact your local customer care.

I am having trouble installing the Ypsomed Software.
  1. Ensure your user profile has administrator rights. If not, the system will not allow you to install the Ypsomed Software.
  2. Check if you have enough hard drive space.
  3. Check if you are using operating system Windows 7 or newer.
  4. If you are trying to download the installation file, make sure you are connected to the internet, with a bandwidth sufficient to download the application.

Ypsomed Cloud

Which browsers support the Ypsomed Cloud?

Browsers that support JavaScript and HTML5 support the Ypsomed Cloud. For example Internet Explorer 11 or newer, Mozilla Firefox 36 or newer, Chrome 18 or newer, Safari 9 or newer.

How is data and privacy protection in the Ypsomed Cloud ensured?

All data in the Ypsomed Cloud are stored on servers within Canada by Microsoft Azure. They are committed to maintain the highest standards of privacy and security in their online services. Their efforts to implement privacy and data protection measures across their cloud service offerings fall into three main areas: Building services to protect data / Protecting data in service opertions / Empowering customers to protect their data. For more information about data protection and security please refer to Microsoft Azure.

Data transfer

How do I connect and transfer data from my YpsoPump?

To connect your YpsoPump, plug the Ypsomed Dongle into your computer/laptop. To initiate data transfer on the pump, press the data transfer icon in the settings menu. Then select Import from YpsoPump and then select your YpsoPump indentified by the serial number on the Ypsomed Software Dashboard to start the date transfer.

How do I connect and transfer data from third-party devices?

There is a range of devices compatible with the Ypsomed Software for data import. To transfer data from any of those devices, please follow the description in its user guide. Be aware that some devices do need specific cables and/or specific procedures to import data. For specific device information, such as each device's cable requirements and functionality, please refer to its user guide.

Which insulin pumps are compatible with the Ypsomed Software?

The Ypsomed Software is compatible with the YpsoPump.

Which blood glucose devices are compatible with the Ypsomed Software?

The Ypsomed Software has been designed to work with a range of blood glucose meters from Abbott, Ascensia, Lifescan and Accu-Chek.

How do I pair YpsoPump?

The first time you transfer data from your YpsoPump, it is required that you pair the device with your Ypsomed Software. This should happen automatically. Once you have initiated data transfer on your YpsoPump and Ypsomed Software, the YpsoPump will display a 6 digit passkey, that you will be asked to enter into your Ypsomed Software. You will only have to do this once.

What should I do when I cannot pair the YpsoPump?
  1. Make sure that the Ypsomed Dongle is plugged in.
  2. Make sure no alarms are running on your YpsoPump and make sure that it is switched on with sufficient battery life.
  3. Make sure Bluetooth is turned on and visible on your device.
  4. Make sure the YpsoPump is within range.


What can I synchronize?

If you are using the Ypsomed Cloud and the Ypsomed Software on your PC, you can exchange data between the two by synchronization.

Does the Ypsomed Software automatically synchronize to the Ypsomed Cloud?

No. Users who have registered for the Ypsomed Cloud and therefore have a user account can synchronize their data between the Ypsomed Cloud and the Ypsomed Software. Users must enter their e-mail adress and password in the dashboard settings before synchronization is possible. To start synchronization, press the synchronization button on the Dashboard.

Is it possible to synchronize data between healthcare professionals and their patients?

Yes, healthcare professionals can invite patients to share their data with them. In that case, both need a Ypsomed Cloud account. Healthcare professionals need the e-mail address of their patients to be able to invite them to use the Ypsomed Cloud. The patient can accept the invitation. From that moment on, the healthcare professionals and the patient are looking at exactly the same data. The patient is the owner of the data and can stop datasharing anytime.


Where can I change mg/dL to mmol/L?

You can change between mmol/L and mg/dL in the Settings tab of the main menu. Mmol/L and mg/dL options are a choice in the General Settings tab.

How do I change the language of my Ypsomed Software?

To change the language settings of your Ypsomed Software, select "Settings" in the main menu, ensure the General Settings tab is open and use the language drop down menu to select/change the language.

Can I delete, edit or amend my therapy data?

For your safety, and the integrity of your therapy data, you cannot amend, edit or delete any data imported into the Ypsomed Software from an insulin pump or blood glucose meter. You can only edit manually entered data stored in the logbook.


Can I print my diabetes therapy data?

Yes. The easiest way to print a report is to use the Report button at the top of each report screen. This will export any report as a PDF or Word document (the logbook screen can also be exported in a CSV or Excel format). Once reports have been exported to your chosen programs, they can be printed.