mylife Software (on your computer)
To install the mylife Software, Microsoft Windows 7 or newer is required.
The mylife Software requires at least 500MB of hard drive space - it is recommended that you have 1GB of RAM.
Yes - there is a minimum screen resolution requirement of 1024 x 768 pixels.
Yes - data will be stored on your computer in your "my documents" folder. Data files will be stored in a folder called "Ypsomed\mylife". For each user, there will be a separate data folder. Stored data will be encrypted to ensure privacy.
If your therapy data is saved in the mylife Cloud, you would simply need to re-install the mylife Software onto your new device and log in using your username and password. If data is not stored in the mylife Cloud, you will have to manually transfer the entire "Ypsomed" folder located in the users Documents folder.
The mylife Software can be uninstalled with Windows Programs and Features. In addition, the Windows Start menu includes an item for uninstalling the mylife Software from your PC.
Yes. Frequent manufacturer software updates will occur automatically. These may compromise the operability of the software. In case of any suspected malfunctions, please contact your customer service.
No - you can use the mylife Software on a computer without an internet connection, provided you have a CD-ROM to install the mylife Software locally. If you do not have a CD-ROM but wish to use the mylife Software without an internet connection, please contact your local customer care line.
- Ensure your user profile has administrator rights. If not, the system will not allow you to install the Software.
- Check if you have enough hard drive space.
- Check if you are using the operating system Windows 7 or newer.
- If you are trying to download the installation file, make sure you are connected to the internet, with a bandwidth sufficient to download the application.