The protection of your personal information and your privacy is very important to us. As a globally operating company, we make sure that all applicable laws and their requirements are observed. Our data protection organization covers all companies of the Ypsomed Group and ensures harmonized processes and the training of our employees.

When you use the Website, you consent to the collection, use and disclosure of your personal information by Ypsomed in accordance with the terms and conditions of this Policy.

Contact

Ypsomed Canada Inc.
1 Holiday Avenue, Suite 605
Pointe Claire, QC  H9R 5N3
Telephone: 514-695-5959
E-mail: info@ypsomed.ca

Operator of the Websites

Our Websites are operated by the Ypsomed AG group of companies, located at:

Ypsomed AG
Brunnmattstrasse 6
P.O. Box
3401 Burgdorf / Switzerland
Telephone +41 (0)34 424 41 11
E-mail: onlinecommunication@ypsomed.com
Website: www.ypsomed.com

Data Protection Officer

Please contact our Data Protection Officer at the below coordinates if you would like to:

  • Ask any questions or express any concerns about this Policies or any other matter related to our collection, use, protection, retention or disclosure of your personal information;
  • Access, correct or update your personal information, or request an accommodation in connection with exercising such rights;
  • Withdraw your consent to our continued use or disclosure of your personal information, subject to reasonable notice and legal restrictions; or
  • Request a copy of the applicable Policy in another format.

Please direct all such requests in writing to our Data Protection Officer at:

Attn: Data Protection Officer

Ypsomed Canada Inc.
1 Holiday Avenue, Suite 605
Pointe-Claire, QC  H9R 5N3
Telephone: 514 - 695 – 5959

You may ask for access to the personal information that we hold about you, as well as for information about our handling of your personal information.  Access will generally be provided free of charge; however, if you request that information be copied or transmitted to you, we may charge a reasonable fee where permitted by applicable law.  In certain circumstances, we may decline or be unable to provide access to some or all of the personal information that we hold about you, where permitted or required by applicable law.  If we do not provide you with access, we will generally provide you with an explanation.

Minors

We do not knowingly collect personal information from children under the age of 13 without the prior, verifiable consent of a parent or legal guardian. However, in the event we learn that we have collected personal information from a child without verification of parental consent, we will promptly delete that information. Parents or legal guardians may have the right, upon request, to view the information provided by the child and, where appropriate, require that it be deleted.

Disclosure of Personal Information

Subject to applicable law, we may share Website visitors’ personal information with another person or entity in the following circumstances:

  • Our Websites are operated by our parent company, Ypsomed AG, which is located in Switzerland. Ypsomed AG processes your personal information on our behalf and only for the same purposes as we do.
  • Your personal information will be accessible to employees of Ypsomed and Ypsomed AG who have a need to know such information. Employees of the Marketing and IT Department process aggregate information to understand how our visitors use our websites and to improve the user experience. Customer service employees process the data you provide in order to process and answer your inquiries.
  • We may share your personal information with or make it accessible to certain contracted service providers, including:
    • our e-newsletter provider Evalanche, located in Germany (as described further above);
    • our video hosting provider Zoom Video Communications, Inc., located in the United States (as described in Zoom Video Communications); and
    • our web hosting provider hostingmaxcluster GmbH, located in Germany, who may have access to any personal information collected from or about Website Visitors and who will only use such personal information for those purposes set out in this Policy or as otherwise required or permitted by law.
  • There are certain circumstances where Ypsomed may collect, use or disclose your personal information without notice or consent when permitted or required by law or lawful authority. For example, from time to time, we may be compelled by legal action to release personal information, including, for example, when responding to a subpoena, or in the case of a search warrant, court order or other legally binding request;
  • We may also disclose personal information to government agencies in connection with our legal reporting or other regulatory obligations; and
  • In certain circumstances, we may also be permitted by law to disclose personal information without the consent of the individual concerned. For example, we may disclose personal information without consent in certain emergency circumstances.

Please note that we may change or add third party service providers at any time, in our sole discretion, either in Canada or elsewhere. We encourage you to review our Policy periodically to obtain updated information about our service providers.

We will never transfer or sell personal information of our Website visitors to a third party unless such transfer is in compliance with applicable privacy laws.  We require all such third parties to comply with data protection standards.

International Transfer of Personal Information

The global nature of our business sometimes requires us to use service providers and to disclose personal information to our parent company, located in the United States, Germany, Switzerland, Ireland, or elsewhere within the European Union.  Accordingly, your personal information may be transferred outside of Canada to a country that does not have the same data protection laws as Canada. Such personal information will be subject to the legal requirements of the applicable foreign jurisdiction(s) and may be accessible to courts, law enforcement and national security authorities in each jurisdiction where it is accessed or stored.

Data security

We implement technical, physical, administrative and organizational security measures to protect your personal information against loss, theft or unauthorized access, retrieval, disclosure, use or modification.

During transmission, we protect your personal information using an encryption process (e.g. SSL) via HTTPS. Our provider secures the servers by means of firewall and virus protection, creates regular back-ups and works with role and authorisation concepts.

Although we take steps to safeguard the personal information under our control, "perfect security" does not exist online or elsewhere. In particular, we cannot guarantee the security of information posted or transmitted using our Websites or via email. It is possible that third parties may unlawfully intercept or access such information.

Your personal information may be kept in electronic or paper format at Quebec (Canada), the United States, Frankfurt am Main (Germany), Switzerland, Ireland or elsewhere within the European Union.

Retention of Personal Information

When your personal information is no longer needed by Ypsomed for the purposes described in this Policy, or legally permissible reasons, we will securely delete or anonymize your personal information.

Your rights

Please contact our Data Protection Officer at the below coordinates if you would like to:

  • Ask any questions or express any concerns about this Policy or any other matter related to our collection, use, protection, retention or disclosure of your personal information;
  • Access, correct or update your personal information, or request an accommodation in connection with exercising such rights;
  • Withdraw your consent to our continued use or disclosure of your personal information, subject to reasonable notice and legal restrictions; or
  • Request a copy of this Policy in another format.

Information on the processing of your personal data

On this page you can find all information on how Ypsomed Canada Inc. processes your personal data in different situations. Please read the privacy policy applicable to your situation thoroughly.

Visitors to Ypsomed Websites and Online Services

Buyer and consumer of Ypsomed products (Patient)

Changes to the Privacy and Cookie Policies

The contents of this Privacy and Cookie Policies must be amended from time to time in order to comply with legal requirements, to implement changes to our Websites, services and offers, to reflect any changes in the way we handle the personal information, or for any other purpose. You will always find the current versions of the Policies here.

(Status: April 2022)