Frequently asked questions

mylife OmniPod The tubing free insulin patch pump

mylife OmniPod Insulin Management System

How does the mylife OmniPod System compare to conventional insulin pumps?

Like conventional insulin pumps, the mylife OmniPod features precise, personalised continuous insulin delivery with basal rate and bolus delivery options, safety checks and alarm features.

  • Consists of just 2 parts that communicate wirelessly
  • No tubing
  • Automated and virtually pain-free insertion of the soft cannula
  • Fully integrated FreeStyle blood glucose meter

This makes the mylife OmniPod simple to learn and easy to live with.

What does truly continuous insulin delivery mean?

Because the Pod has no tubing, there is no need to disconnect, so you are always receiving insulin – delivery is truly continuous. By contrast, people who wear traditional pumps routinely disconnect to bathe, swim, play contact sports or during intimate moments. A recent clinical study confirmed that even a 30-minute interruption of basal insulin delivery results in significant glucose elevation.*

* cf. Zisser HC. Quantifying the impact of a short interval inter ruption of insulin-pump infusion sets on glycemic excursions. Diabetes Care. 2008; 31:238-239.

What are the parts of the mylife OmniPod System?

The System consists of two parts, the Pod and the Personal Diabetes Manager (PDM)

How small is the mylife OmniPod System?
The size of the pod is smaller than a strawberry

Designed for discretion, the Pod is 3.9 cm x 5.2 cm x 1.45 cm. The Personal Diabetes Manager (PDM) is 6.2 cm x 11.3 cm x 2.5 cm, about the same size as a Smartphone.

How do the Pod and Personal Diabetes Manager (PDM) communicate with each other?

The Pod and PDM communicate using wireless technology (Frequency: 433 Mhz), enabling you to manage your diabetes with discretion and ease.

Do the Pod and the Personal Diabetes Manager (PDM) always have to be near each other?

No, the Pod and PDM do not always have to be near each other because they are not in constant communication. The Pod will continue to deliver your current background (or basal) insulin, even if the PDM is not nearby. You only need to have them near each other when you need to program insulin delivery, check your blood glucose or respond to Pod alarms or alerts.

How close do the Pod and the Personal Diabetes Manager (PDM) need to be to communicate with each other?

When activating a new Pod, it must be placed on the right side of and touching the PDM.

For regular use (programming insulin delivery, checking blood glucose or responding to Pod alarms or alerts), the communication distance is 1.5 meters.

Otherwise, the Pod and the PDM do not need to be near each other at all. The Pod will continue to deliver your current background (or basal) insulin even if your PDM is not nearby.

What if someone near me is also wearing the mylife OmniPod System?

During priming, each Pod establishes a unique, one-to-one relationship with your PDM, so there is no chance of someone else’s PDM interfering with your mylife OmniPod System.

The PDM also has an ID screen where you add your name and a background color of your choice so that you can easily identify your PDM. Because the ID screen must be acknowledged each time the PDM is powered on, you can be sure you have the right PDM before using it.

Is the mylife OmniPod System cleared for everyone – even children and teens?

The mylife OmniPod is cleared for people of all ages who have diabetes and use insulin – including children and teens.

Can I swim with the mylife OmniPod System?

Yes, the waterproof Pod can be worn in the pool, the shower, in the bathtub and at the beach. Do NOT expose your Pod to water at depths greater than 7.6 meters or for longer than 60 minutes. Check the infusion site often to make sure the Pod and soft cannula are securely applied and in place.

The PDM is not waterproof.

Can I do sports while using the mylife OmniPod System?

Yes. You can play sports and participate in physical activities while wearing a Pod. Many pump users use a temporary decreased basal rate (which will reduce the basal delivery by a percentage over a period of time) when exercising. Ask your diabetes team for advice with regard to change your basal rates.
When changing Pods, we recommend choosing the most appropriate placement site for the planned activities (when possible). For more suggestions, please contact our Customer Care department.

Click here for more information about insulin pump and sport

Can I travel while using the mylife OmniPod System?

Yes. If traveling by air, we recommend that you contact your airline for information on current security requirements and be sure to pack your supplies in your carry-on luggage.

When packing for travel, take more supplies than you think you’ll need. Be sure to include:

  • Diabetes emergency kit packed in your carry-on luggage
  • Enough Pods for your trip, plus a backup supply
  • Extra new PDM batteries and do not use rechargeable batteries
  • Additional blood glucose meter
  • Insulin syringes or pens in case you need injections
  • Several vials of insulin or insulin cartridges if you use a pen

It is always good to have a signed letter from your healthcare provider explaining you need to carry diabetes supplies and mylife OmniPod equipment.

Click here for more information about diabetes and traveling

Click here for the holiday checklist

Click here for the identification card for insulin pump users

Does the OmniPod System have continuous glucose monitoring system (CGMS)?

While the OmniPod and continuous glucose monitoring systems (CGMS) are compatible with each other, they are not yet designed to work as an integrated system.

Does the mylife OmniPod System provide data download capability?

The mylife OmniPod System downloads insulin delivery, blood glucose values and carbohydrate records via a standard mini-USB cable.

Data management

The Personal Diabetes Manager (PDM)

How do I know what PDM model I am using?

The model number is written on the back of each PDM.

How long do the batteries last in the PDM?

On average, a pair of AAA alkaline batteries powers the PDM for three (3) weeks. Extensive use of the bright mode option may shorten this timeframe.
It is important that you use AAA alkaline batteries. Do NOT use lithium batteries with the PDM.

What if I leave my PDM at home (at the office, at the gym, etc.)?

Your Pod will continue to deliver your current background (basal) insulin, even if you do not have your PDM with you. However, you will not be able to make changes to your basal delivery, deliver bolus doses, test your BG or respond to alarms or alerts when your PDM is not with you.

What happens if I lose my PDM?

Our experience has been that very few people lose their PDM. However, if you do lose your PDM, please contact Customer Care immediately to purchase a replacement. In most cases, you will receive your replacement within 24 hours. Of course, some people like to order a back-up PDM to have on hand just in case.

Are back-up PDMs available?

Yes, you can contact Customer Care if you’d like to purchase a back-up or a holiday PDM.

Is the PDM waterproof?

The PDM is not waterproof. Do not place it in or near water.

The Pod

Where on my body can I wear the Pod?

The Pod’s automated cannula insertion enables you to wear it many places. We recommend that you begin on your abdomen since it is easy to access and see what you’re doing. Once you have mastered using the Pod, however, you can wear it on your leg, upper thigh, lower back or the back of your upper arm – in fact, most places you would give yourself a shot. Of course, you want to avoid wearing the Pod within 5 cm of your navel, and in other areas where belts, waistbands, or tight clothing may rub against, disturb or dislodge it.

Click here to see Pod placing options.

How long do I wear each Pod for?

A Pod expires 72 hours after activation. You should refer to the insulin labeling and follow your healthcare provider's directions concerning when to replace the Pod.

Can I remove the Pod part time?

No, once removed, you cannot place the same Pod back on your skin; the Pod is designed for single use. You wear your Pod for up to 72 hours and then you replace it with a new Pod.

What do I do with my used Pods?

Ypsomed offers the Eco-Pod recycling program. You send your Pods back to Ypsomed, Ypsomed will take care of the recycling.

Click here to see more of the Eco-Pod Program

Can I test a Pod?
How much insulin does the Pod hold?

The Pod can hold up to 200 units of insulin; it requires a minimum of 85 units of insulin to begin operation. Simply fill the Pod with the amount of insulin you will need while wearing it, up to 200 units. For example, if you plan to use a Pod for 72 hours, you need to fill it with enough insulin to last you 72 hours.

What type of insulin should I use with the Pod?

The Pod is designed to be used with U-100 rapid-acting insulin. The following insulin analogs have been tested and found to be safe for use in the Pod: Novolog/NovoRapid, Humalog, Apidra. Before using a different insulin with the mylife OmniPod System, check the insulin drug label to make sure it can be used with a pump and consult with your healthcare professional.

Does the Pod come pre-filled with insulin?

No, the Pod does not come pre-filled with insulin, you use the fill syringe enclosed with each Pod to fill it with the amount of insulin you need. You fill the new Pod with insulin during the Pod change process.

What type of adhesive does the Pod use?

The Pod uses an adhesive similar to the adhesive used with common infusion sets. The adhesive is latex-free, acrylic-based and ideal for holding the Pod, even in the presence of moisture. It is designed to hold the Pod securely in place for the duration of wear.

What is the length of the Pod’s cannula?

The Pod's automated insertion system safely and consistently inserts the soft cannula at an angle below the skin to a depth of 6.5 mm at an angle of about 60 degrees to the skin.

Is the Pod waterproof?

The Pod has an IPX8 waterproof rating; this international standard means that the Pod has been tested to function normally in 7.6 meters of water for up to 60 minutes. As a precaution, if you plan to be in water for a long time, we recommend that you get out occasionally to make sure that the adhesive is still securely attached to your skin. Because the temperature of most hot tubs can spoil insulin, making it ineffective, we do not recommend wearing the Pod in a hot tub, unless you keep it out of the water.

Can I use the Pod in the sauna, in the jacuzzi or in the whirlpool?

Because the temperature of saunas, jacuzzi or whirlpools can spoil insulin, making it ineffective, we do not recommend wearing the Pod in such environments, unless you protect the Pod from excessive heat, e.g. by keeping it out of warm water.


If I'm new to the mylife OmniPod, how do I order the mylife OmniPod System?

If you're new to the mylife OmniPod System contact our Customer Care or your health care professional

What is the mylife OmniPod Demo Kit?

The Demo Kit comes with a Demo Pod designed to give you a true sense of the Pod’s comfort and flexibility, without actually having it insert. You just apply the adhesive anywhere you’d normally give an injection and wear it for up to 3 days to see how it feels.
The Kit also comes with a brochure that tells you more about the OmniPod System, including instructions for applying the Demo Pod and for taking the next steps to get started.

How do I order silicon covers for my Personal Diabetes Manager (PDM)?

The silicon covers add a customized look while cushioning your hand and securing your grip.
They are available in three colors; mylife green, cool grey and hot pink.

Click here to order your silicon cover.

Do you offer 24/7 customer support?

Yes, we do offer Customer Care 7 days a week, 24 hours a day Our Customer Care Representatives will be happy to help you with questions about your mylife OmniPod System. The Customer Care number can be found on the back of your PDM.