mylife Stories

We are here for you, 24 hours a day, 7 days a week

Our customer service is local, highly trained and passionate. As it turns out, a good mixture as customer satisfaction with the Ypsomed Diabetescare service is extraordinarily high.

A customer service employee at the phone at work
The mylife Diabetescare customer service is particularly friendly and competent.

All our subsidiaries are represented by a local customer service which is there for you 24/7 and 100% commited.

Local knowledge

Our customer service team are local, English-speaking and familiar with the healthcare system. Therefore we can offer support beyond basic product concerns, e.g. changing the insulin pump model or questions about health insurance coverage.

Good education

Our customer service team are all trained and certified diabetes and product specialists. They will support you competently, professionally, and with an average wait time of just 12 seconds on the phone they will help you quickly too.

Continuous improvement

In order to maintain the satisfaction of our customers in the long term, we regularly conduct customer satisfaction surveys and analysis. We do this with the aim of further optimising our services and to be able to take care of you, our customers, with even more focus and structure.

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