This privacy policy (“Policy”) sets out how Ypsomed Canada Inc. (“Ypsomed”, also referred to as “we”, “us” and similar terms throughout this Policy), its affiliates and service providers process personal information of buyers and consumers of Ypsomed’s products.

Collection and use of personal information

We process personal data which we receive directly from you or which is transmitted to us by third parties (e.g. the healthcare professional, the treating physician, diabetes clinic) for the purpose of processing and responding to your requests or inquiries, marketing, fulfilling the contract or on the basis of your consent, including your:

  • Your contact data: name, date of birth, address, telephone number and e-mail address;
  • Your ordering data: shipping and billing address, quantity, product, health insurance details and provincial health plan.
  • Health data: scan of the physician's prescription, type of care (initial/ follow-up care), therapy data (e.g. type and status of therapy, type of diabetes, insulin pump used);
  • Data of the medical institution;
  • Your subscription preferences
  • Additionally for minors: declaration of consent of a parent or legal guardian, name of a parent or legal guardian.
  • In addition in case of legal support, persons in need of care: information on the caregiver, diabetes clinic, declaration of consent of the legal guardian/diabetes clinic; and any personal information you disclose in the subject or body of your communication with us.

(Status: April 2020)